SENDOFF LLC — PRIVACY POLICY

INTRODUCTION

Sendoff LLC (“Sendoff,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Sendoff mobile application and website (collectively the “Service”). Please read this policy carefully. By creating an account or using the Service you agree to the practices described in this Privacy Policy.

If you have questions about this policy contact us at:

support@sendoff.com

getsendoff.com

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you create an account or use the Service we collect:

Full name

Email address

Phone number

Pickup location address and unit or room number

Rental brand information

Return item details

Return label files — PDF or digital image files you upload

Payment information — processed securely through our payment provider; we do not store full card numbers

Messages and attachments sent through the in-app chat

Driver notes and special instructions you provide

1.2 Information We Collect Automatically

When you use the Service we automatically collect:

Device type and operating system

App version

IP address

General location data used to validate service area eligibility

Push notification tokens for delivery of status updates

Timestamps of account actions including account creation, bookings, status changes, and Terms of Service acceptance

1.3 Information Collected During Pickup Operations

As part of our pickup documentation process our drivers collect:

Photographs of rental items at the time of pickup

Photographs of sealed packages before carrier drop-off

Optional photographs at the carrier drop-off location

GPS coordinates at the time each pickup action occurs

AI-assisted item identification data generated from pickup photographs using the Anthropic Claude API

Driver-confirmed item manifests documenting what was physically received

1.4 Information From Third-Party Sign-In

If you choose to sign in using Apple ID or Google we receive:

From Apple ID: your name and email address as shared by Apple

From Google: your name, email address, and profile photo

We do not receive your Apple or Google account password.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery

Processing and managing your pickup bookings

Coordinating pickups between you, group members, and our drivers

Sending push notifications about your booking status

Facilitating in-app messaging between customers and Sendoff

Verifying your pickup location falls within our service area — currently Denver, Colorado metropolitan area

Documentation and Dispute Resolution

Maintaining photographic records of items received at pickup

Maintaining timestamped audit trails for each pickup

Resolving disputes between customers, Sendoff, and rental brands

Retaining records for legal and operational purposes

Communications

Sending booking confirmations and pickup status updates

Responding to customer support inquiries

Sending service-related notifications

Notifying you of updates to these policies

Business Operations

Improving the Service and developing new features

Analyzing usage patterns to optimize operations

Fraud prevention and security monitoring

Complying with legal obligations

Payment Processing

Processing payments for bookings

Issuing refunds where applicable

Maintaining transaction records

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We share your information only in the following circumstances:

With Drivers

Our drivers receive your name, pickup location, room or unit number, scheduled pickup time, item manifest, and any driver notes you provide. This information is necessary to complete your pickup.

With Group Members and Invite Guests

When you create an event booking as the Organizer the event name, pickup location, and pickup time are shared with group members and invite guests you add or whose invite link you share. Your personal contact information is not shared with other group members without your consent.

With Payment Processors

Payment information is processed by our third-party payment provider. We share only the information necessary to process your transaction.

With AI Service Providers

Pickup photographs may be processed by Anthropic’s Claude API for the purpose of AI-assisted item identification. Anthropic does not use API data for model training by default. Photographs are transmitted securely and used solely for item identification at the time of pickup.

With Carriers

When our drivers drop off your rental items at a carrier such as FedEx or UPS your return label information is presented to the carrier as part of the drop-off process.

With Service Providers

We use third-party service providers to operate the Service including cloud storage, push notification delivery, analytics, and customer support tools. These providers access your information only as necessary to perform services on our behalf.

For Legal Compliance

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Sendoff, our users, or the public.

In a Business Transaction

If Sendoff is involved in a merger, acquisition, or sale of assets your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. DATA RETENTION

We retain your information for the following periods:

Account information — Duration of account plus 2 years after deletion

Booking records — 3 years from booking date

Pickup photographs — 12 months from pickup date

Pickup audit trail and timestamps — 3 years from pickup date

Payment records — 7 years as required by law

Chat messages — 2 years from event completion

Terms of Service consent record — Indefinitely

After the applicable retention period expires we securely delete or anonymize your information.

5. DATA SECURITY

We implement industry-standard technical and organizational measures to protect your personal information including:

Encryption of data in transit using TLS

Secure cloud storage with access controls

Limited access to personal information on a need-to-know basis

Regular security assessments of our systems

No method of transmission over the internet or electronic storage is 100% secure. If you believe your account has been compromised contact us immediately at support@sendoff.com.

6. YOUR RIGHTS AND CHOICES

Access and Correction

You may access and update your account information at any time through the Profile section of the Sendoff app. If you need assistance correcting information contact support@sendoff.com.

Account Deletion

You may request deletion of your account by contacting support@sendoff.com. We will delete your account and associated personal information subject to our retention obligations described in Section 4.

Push Notifications

You may disable push notifications at any time through your device settings. Note that disabling push notifications means you will not receive pickup status updates through the app.

Data Portability

You may request a copy of your personal information in a portable format by contacting support@sendoff.com. We will respond to your request within 30 days.

7. CHILDREN’S PRIVACY

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor please contact us at support@sendoff.com and we will promptly delete it.

8. LOCATION INFORMATION

Customer Location

We collect your pickup address as provided by you during booking. We use your device location only to validate that your pickup address falls within our current service area. We do not continuously track your location.

Driver Location

We collect GPS coordinates from our drivers’ devices at specific moments during the pickup process — when a pickup is started, when photos are taken, and when a pickup is completed. This location data is stored as part of the pickup audit trail for dispute resolution purposes. Driver location is not tracked continuously between pickup stops.

9. PHOTOGRAPHS AND AI PROCESSING

Our drivers photograph rental items at pickup as part of our documentation process. These photographs may be processed using artificial intelligence via the Anthropic Claude API to assist in identifying items present at pickup. By using the Service you consent to this photography and AI processing.

Pickup photographs are used exclusively for:

Internal documentation and record keeping

Dispute resolution between customers, Sendoff, and rental brands

Driver training and quality assurance

Pickup photographs are never shared publicly or used for marketing purposes without your explicit written consent.

10. THIRD-PARTY LINKS AND SERVICES

The Service integrates with Google Maps for address selection and uses Apple ID and Google for authentication. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with Sendoff.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights contact us at support@sendoff.com.

12. COLORADO PRIVACY RIGHTS

If you are a Colorado resident you have rights under the Colorado Privacy Act (CPA) including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of certain processing activities. To exercise these rights contact us at support@sendoff.com. We will respond to verified requests within 45 days.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make material changes we will notify you by updating the effective date at the top of this policy and sending a notice via email or in-app notification at least 7 days before the changes take effect.

14. CONTACT US

Sendoff LLC

Denver, Colorado

support@sendoff.com

getsendoff.com

We will respond to all privacy inquiries within 30 days.